The User Roles function allows you to define the user types and permissions associated with each of those user types.
The User Roles menu where you will control what users have access to different functions within Superdesk on a large scale. Individual user privileges can also be edited from the User Management area of the Settings menu. From the Roles screen you’ll be able to rename and change the description of each role within Superdesk. The Privileges screen allows you choose which roles are eligible for which privileges. Admin is missing from these pages because by default admins have all permissions and cannot be changed.